Shipping And Delivery

At Tyler Marketing, we are dedicated to ensuring that your shopping experience is smooth from start to finish—including delivery. This Shipping & Delivery Policy outlines everything you need to know about how we ship, what to expect, and how to resolve any issues that may arise.

1. Shipping Locations

We currently ship to all 50 U.S. states. At this time, we do not offer international shipping.

We are working hard to expand our service areas in the future.

2. Order Processing Times

Orders are processed Monday to Friday, excluding holidays.

Standard Processing Time: 1–3 business days
Orders placed on weekends or holidays will be processed the next business day.
During high-demand seasons (e.g., holidays, sales), processing may take 3–5 days.

Once processed, you will receive a confirmation email with tracking details.

3. Shipping Methods and Estimated Delivery

We partner with reliable carriers like UPS, FedEx, and USPS to ensure timely delivery.

Shipping options:

Standard Shipping (5–7 business days)
Expedited Shipping (2–3 business days)
Overnight Shipping (1 business day) – on select items

Shipping rates are calculated at checkout based on your order weight, delivery address, and selected shipping speed.

Free Shipping is available on eligible orders over a certain amount (e.g., $75), as advertised.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package on the carrier’s website using this number.

If your tracking number is not working or delayed, please allow 24–48 hours for the carrier to update their system.

5. Delivery Issues and Lost Packages

If your package is marked as “Delivered” but you did not receive it:

Check your front/back porch, garage, mailbox, and neighbors.
Wait 24 hours to see if it arrives late.
Contact us at support@tylermarketing.store if it’s still missing.

For packages lost in transit, we will file a claim with the shipping carrier and either reship or refund your order based on claim resolution.

6. Shipping Delays

While we aim to deliver orders on time, delays can occur due to:

Weather disruptions
Carrier delays
Holiday seasons
Inventory issues

Tyler Marketing is not liable for delivery delays caused by third-party carriers or unforeseen events, but we will make every effort to assist and update you.

7. Shipping Damage Claims

If your order arrives damaged:

Take photos of the damaged item and the packaging.
Contact us within 3 business days at support@tylermarketing.store.
We will assess and arrange for a replacement or refund as appropriate.

Please do not discard packaging until the claim is resolved.

8. Multiple Shipments

Your order may arrive in multiple packages depending on item size, weight, or availability from different warehouses. You will receive tracking info for each shipment.

9. Change of Address or Cancellations

To modify or cancel an order:

Email support@tylermarketing.store as soon as possible.
If the order has not shipped, we will do our best to accommodate changes.
Once the order is shipped, we cannot reroute it.

10. Contact Information

For any questions or concerns regarding shipping and delivery:

📧 Email: support@tylermarketing.store
📞 Phone: +1 (971) 508-2798
📍 Address: 40797 SE Trubel Rd, Sandy OR 97055