Thank you for shopping with Tyler Marketing. We truly appreciate your business and strive to provide you with the best possible customer experience. Your satisfaction is important to us, and that is why we have established a comprehensive Refund and Return Policy that protects both your investment and our service integrity.

Our policy is designed to be transparent, fair, and convenient—providing peace of mind for every order placed on our online store.

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1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The product must be unused, uninstalled, and in new condition.

• It must be returned in the original packaging with all original components, manuals, and accessories included.

• Returns must be requested within 30 calendar days of the delivery date.

Please note: Items that are damaged by the customer, used extensively, or returned without original packaging may not qualify for a full refund.

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2. Non-Returnable Items

Certain products cannot be returned due to their nature or hygiene standards. These include:

• Custom-made or personalized products

• Final sale or clearance items

• Opened and used mirrors, especially bathroom mirrors

• Gift cards or promotional items

• Products that are damaged due to improper use or installation

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3. Return Process

Returning an item is simple and straightforward. Here’s how:

Step 1: Initiate the Return

Email us at support@tylermarketing.store with the following information:

• Full name and order number

• Item(s) you wish to return

• Reason for return

• Photographic evidence (if the item is damaged or defective)

Step 2: Wait for Approval

Once your return request is reviewed and approved, we will provide you with detailed return instructions including the return address and any applicable Return Merchandise Authorization (RMA) number.

Step 3: Pack and Ship the Item

Securely pack the item with all its original components. Include a copy of the invoice or packing slip. Ship the package using a trackable courier service. Tyler Marketing is not responsible for items lost in transit.

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4. Refunds

Once we receive your returned item and inspect it, we will notify you of the refund approval or rejection. If approved:

• A full or partial refund will be issued to your original method of payment (credit/debit card, PayPal, etc.) within 5–10 business days.

• Please allow additional time for the transaction to appear on your statement, depending on your bank or payment provider.

Note: Original shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong item, damaged on arrival).

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5. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. If you need to exchange your item for the same or a different product, please email us at support@tylermarketing.store with your request and photos (if applicable).

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6. Damaged or Defective Items

If your item arrives damaged, incomplete, or defective:

• Contact us within 7 days of delivery.

• Provide clear photos of the product and packaging.

• We will promptly offer a replacement, store credit, or refund at no additional cost to you.

We reserve the right to ask you to return the damaged item before issuing a replacement or refund.

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7. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

1. Check your bank account or payment method.

2. Contact your credit card company or bank.

3. If you’ve done all of the above and still have not received your refund, please contact us at support@tylermarketing.store for further assistance.

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8. Shipping Costs for Returns

• Customer-initiated returns (e.g., changed mind, wrong size): Return shipping is at the buyer’s expense.

• Tyler Marketing-initiated returns (e.g., incorrect item sent, product defects): We will cover the return shipping cost or provide a prepaid return label.

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9. Cancellations

Orders can be canceled within 2 hours of placing them. Once an order is processed or shipped, it cannot be canceled. In such cases, you may wait for the item to arrive and request a return according to our return policy.

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10. Contact Us

For all return and refund inquiries, our customer service team is here to help:

• 📧 Email: support@tylermarketing.store

• 📞 Phone: +1 (971) 508-2798

• 📍 Address: 40797 SE Trubel Rd, Sandy OR 97055, USA

We recommend including your order number in all correspondence for faster assistance.