At Tyler Marketing, we take great pride in offering high-quality products backed by our commitment to customer satisfaction and reliable service. Our Warranty Policy is designed to give our customers peace of mind when purchasing any item from our store. This page outlines the warranty coverage, claim procedures, exclusions, and other essential details that ensure your experience with us remains transparent and dependable.

If you have any questions about warranty coverage, feel free to contact our customer service team at:

• 📧 Email: support@tylermarketing.store

• 📞 Phone: +1 (971) 508-2798

• 📍 Address: 40797 SE Trubel Rd, Sandy OR 97055

1. General Warranty Statement

All products sold on TylerMarketing.store are covered by a limited warranty that protects against defects in material and workmanship under normal use. This warranty is offered by Tyler Marketing or the respective product manufacturer, depending on the item purchased.

Unless otherwise stated, our standard warranty duration is 12 months from the original date of purchase. Certain product categories or specific brands may offer extended warranties or shorter coverage depending on manufacturer policies.

2. What Is Covered

The warranty covers:

• Manufacturing defects in materials and workmanship.

• Defects that occur under normal residential use conditions.

• Structural or mechanical failures resulting from proper and intended use.

• Product parts and materials that fail under warranty terms.

Examples of Covered Issues:

• A mirror frame detaching due to poor assembly.

• Coating on a shower head flaking under normal water pressure.

• Furniture pieces developing cracks or warping due to defective wood or joints.

• Electrical or mechanical components of small appliances that fail within warranty.

3. What Is Not Covered

The warranty does not cover:

• Damage caused by improper installation, accidents, misuse, or neglect.

• Normal wear and tear, including scratches, fading, or discoloration.

• Cosmetic damage that does not affect functionality.

• Damage caused by modifications, repairs, or tampering not performed by an authorized technician.

• Items used in a commercial or rental environment (unless specified).

• Acts of nature (e.g., floods, lightning, fires).

Examples of Non-Covered Issues:

• Broken glass due to impact or mishandling.

• Rusting caused by excessive humidity or improper storage.

• Damage caused during customer relocation or shipping by third parties.

• Damage caused by pets, children, or improper cleaning products.

4. Warranty Claim Process

To make a claim under this warranty, please follow the steps below:

Step 1: Contact Us

Reach out to our customer service department via:

• Email: support@tylermarketing.store

• Phone: +1 (971) 508-2798

Please provide the following:

• Full name and contact information

• Order number and date of purchase

• Product name and description

• Description of the issue

• Photographs or videos showing the defect

Step 2: Evaluation

Our customer service team will evaluate your claim. This may include requesting additional information, photographs, or arranging an inspection, depending on the situation.

Step 3: Resolution

Once your claim is approved, we will provide one of the following remedies:

• Replacement of the defective product or part

• Repair services at no charge

• Store credit or partial refund (at our discretion if a replacement is not feasible)

Please note that we may require the return of the defective product before issuing a replacement or refund.

5. Shipping Costs on Warranty Claims

If the claim is approved:

• Within 30 Days of Purchase: Tyler Marketing will cover the cost of return shipping and the shipment of the replacement.

• After 30 Days of Purchase: The customer may be responsible for return shipping. We may cover the cost of the replacement item depending on the situation and warranty specifics.

6. Manufacturer Warranties

Many of the products we sell come with a manufacturer’s warranty, especially items from trusted brands such as:

• Delta (Bathroom Fixtures)

• Diono (Baby Car Seats)

• Graco (Children’s Products)

• KOHLER (Home Improvement)

• Ashley Furniture (Home Decor)

• Evenflo, Glacier Bay, Safety 1st, and more.

If your product is covered by a manufacturer warranty:

• You may be required to contact the brand directly.

• Tyler Marketing will assist with documentation or communication where needed.

7. Warranty for Custom Orders and Bundled Products

Products that are custom-made or sold as part of a bundle may have limited or modified warranty terms. Please review the product description or contact us before purchasing if you have questions about specific warranty coverage.

8. Extended Warranties

At present, Tyler Marketing does not offer extended warranties through third-party services. However, we are exploring future options for customers interested in purchasing extra protection.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

• Tyler Marketing shall not be held liable for incidental or consequential damages.

• Warranty coverage is limited to repair, replacement, or refund of the product.

• No warranty is implied for suitability beyond the intended residential use.

10. Final Notes

We strive to ensure that every product you purchase from Tyler Marketing meets the highest standards of quality and performance. Our warranty policy is designed to be fair, supportive, and consistent with industry norms, offering customers peace of mind with every order.

For any warranty inquiries, questions, or concerns, please don’t hesitate to contact us:

Tyler Marketing
📍 40797 SE Trubel Rd, Sandy OR 97055
📧 support@tylermarketing.store
📞 +1 (971) 508-2798